Two Types of Water Dispenser
Once that tech arrived on he informed me that he needed copies of the receipt as well as any work orders for prior water dispenser. Once I made him copies and he looked them over, he stated that it was his opinion that we should be either refunded or given an exchange for a new refrigerator due to the high number of repairs. He told me he would submit the documentation to Samsung on my behalf to start the process. Becoming more and more frustrated over the situation, I contacted samsung america on and spoke. He directed me to their executive customer relations department where I spoke. I explained to him the entire situation and asked what could be pou water dispenser. He took notes and told me he would call me back with an answer. He assigned a case number to me at that time redacted. When I heard back from, he informed me that he would be sending out one of samsung's techs to look at the refrigerator. He also agreed to extend the warranty out another days. So, once the tech looked at the freezer, he told me he had to replace the mains boards and have them calibrated. On the parts were received and installed. I had gone without a freezer the whole time, suffering approximately in food loss. Once the freezer door was ordered and ro water dispenser, it was finally installed on. I once again spoke to the technician about the ongoing issue with the dispenser that refuses to keep dripping. I now have to leave a paper towel in the drip tray. Sears could care less.